Warranty Policy

Standard Warranty (Optional)

Customers may purchase a 30-Day Warranty for $50 at checkout.

This warranty covers:

• Hardware defects that cause the system to fail under normal use.
• Replacement or repair of defective parts (new or used, depending on the original build).
• Labor costs for covered repairs during the warranty period.

Extended Warranty

Customers who want coverage beyond 30 days may request an Extended Warranty.

Extended warranties are handled on a case-by-case basis and pricing may vary depending on the build and duration of coverage.

To request extended coverage, please contact us at honestpcandtech@gmail.com.

What Is Not Covered

The warranty does not cover:

• Physical damage caused by accidents, drops, spills, or improper handling.
• Damage caused by modifications, overclocking, or unauthorized repairs.
• Issues resulting from software errors, viruses, or customer-installed programs.
• Normal wear and tear of components such as fans or thermal paste.
• Shipping costs to return the PC for service (customer is responsible for shipping both ways).

Warranty Claims

To make a claim, customers must contact us within the warranty period and provide proof of purchase.

• We may request photos, videos, or diagnostics to verify the issue.
• If approved, we will provide repair or replacement options.
• Customers are responsible for shipping costs to and from our facility unless otherwise agreed.

Shipping Protection Policy

Honest PC offers optional Shipping Protection for shipped orders. Shipping Protection may include enhanced packaging, full declared value or third-party shipping coverage when available, and priority support for carrier damage or loss claims.

Orders shipped without Shipping Protection will still include standard shipping, tracking, and standard carrier coverage only. Honest PC is not responsible for carrier-caused loss, theft after confirmed delivery, or shipping damage beyond the coverage provided by the selected shipping service, except where required by law.

Customers must report shipping damage within 48 hours of delivery. The customer must keep the original box, packaging materials, and damaged item until the claim is reviewed. Photos of the outside box, inside packaging, shipping label, and damaged PC or parts may be required.

Shipping Protection does not cover:

• Customer-caused damage after delivery
• Damage caused by opening, modifying, or removing parts from the PC
• Theft after confirmed delivery
• Incorrect shipping addresses entered by the customer
• Missed delivery attempts or refused packages
• Cosmetic packaging damage when the PC itself is not damaged

If a shipping claim is approved, Honest PC may repair, replace, or otherwise resolve the issue at our discretion based on the claim result and available parts.

Canada Shipping Policy

Honest PC allows orders to be placed from Canada. Canada orders may show sales tax as $0.00 at checkout. This does not mean the order is free from customs duties, GST/HST, import taxes, brokerage fees, destination fees, or other Canadian import charges.

For Canada orders, Honest PC collects a temporary fixed 10% Canada Customs/Duties Deposit at checkout. This deposit is not sales tax. It is collected to help cover possible customs duties, GST/HST, import taxes, brokerage fees, destination fees, international paperwork, or extra shipping-related costs.

Honest PC may contact the customer before fulfillment if additional information, documents, payment, or confirmation is needed. Any unused deposit amount may be refunded or credited when final Canada import/shipping fees are confirmed.

International Shipping Policy

Honest PC may allow orders to be placed from countries outside the United States and Canada. For these orders, sales tax may show as $0.00 at checkout. This does not mean the order is free from customs duties, VAT/GST, import taxes, brokerage fees, destination-country fees, or other international charges.

For international orders outside the U.S. and Canada, Honest PC may collect a temporary 10% International Customs/Duties Deposit at checkout. This deposit is not sales tax. It is collected to help cover possible customs duties, VAT/GST, import taxes, brokerage fees, destination-country fees, international paperwork, or extra shipping-related costs.

Honest PC may contact the customer before fulfillment if additional information, documents, payment, or confirmation is needed. Any unused deposit amount may be refunded or credited when final international fees are confirmed.

Packaging & Handling Policy

All shipped Honest PC orders include a mandatory Packaging & Handling Fee. This fee helps cover packing materials, handling, preparation, and shipment protection steps. This fee is separate from carrier shipping charges and separate from optional Shipping Protection.

Disclaimer

Our warranty is limited to repair or replacement of defective components. Honest PC is not liable for data loss, downtime, or damages beyond the original purchase price of the system.