Refund & Return Policy

Refunds

• All sales are final. Custom PC builds are non-refundable once payment has been processed.
• We do not issue refunds for buyer's remorse, incorrect part selection, or changes of mind after an order is placed.

Returns

• Returns are only accepted if a system arrives defective or non-functional (Dead on Arrival).
• Customers must contact us within 7 days of delivery to request a return authorization.
• If approved, the system must be returned in its original packaging with all accessories.
• Customers are responsible for return shipping costs. We strongly recommend using insured shipping when sending items back.

Repairs Instead of Refunds

• If an issue arises after delivery, our Warranty Policy will apply.
• Customers who purchased the 30-Day Warranty or an Extended Warranty may request repair or replacement of defective parts.
• If no warranty was purchased, repairs may still be available for a service fee.

Damaged Shipments

• If a system is damaged during shipping, please contact us immediately with photos of the box and system.
• Customers must report shipping damage within 48 hours of delivery and keep the original box, packaging materials, and damaged item until the claim is reviewed.
• Photos of the outside box, inside packaging, shipping label, and damaged PC or parts may be required.
• We will file an insurance claim with the carrier and assist in repair or replacement depending on the damage and whether Shipping Protection was purchased.

Shipping Protection Policy

Honest PC offers optional Shipping Protection for shipped orders. Shipping Protection may include enhanced packaging, full declared value or third-party shipping coverage when available, and priority support for carrier damage or loss claims.

Orders shipped without Shipping Protection will still include standard shipping, tracking, and standard carrier coverage only. Honest PC is not responsible for carrier-caused loss, theft after confirmed delivery, or shipping damage beyond the coverage provided by the selected shipping service, except where required by law.

Customers must report shipping damage within 48 hours of delivery. The customer must keep the original box, packaging materials, and damaged item until the claim is reviewed. Photos of the outside box, inside packaging, shipping label, and damaged PC or parts may be required.

Shipping Protection does not cover:

• Customer-caused damage after delivery
• Damage caused by opening, modifying, or removing parts from the PC
• Theft after confirmed delivery
• Incorrect shipping addresses entered by the customer
• Missed delivery attempts or refused packages
• Cosmetic packaging damage when the PC itself is not damaged

If a shipping claim is approved, Honest PC may repair, replace, or otherwise resolve the issue at our discretion based on the claim result and available parts.

Canada Shipping Policy

Honest PC allows orders to be placed from Canada. Canada orders may show sales tax as $0.00 at checkout. This does not mean the order is free from customs duties, GST/HST, import taxes, brokerage fees, destination fees, or other Canadian import charges.

For Canada orders, Honest PC collects a temporary fixed 10% Canada Customs/Duties Deposit at checkout. This deposit is not sales tax. It is collected to help cover possible customs duties, GST/HST, import taxes, brokerage fees, destination fees, international paperwork, or extra shipping-related costs.

Honest PC may contact the customer before fulfillment if additional information, documents, payment, or confirmation is needed. Any unused deposit amount may be refunded or credited when final Canada import/shipping fees are confirmed.

International Shipping Policy

Honest PC may allow orders to be placed from countries outside the United States and Canada. For these orders, sales tax may show as $0.00 at checkout. This does not mean the order is free from customs duties, VAT/GST, import taxes, brokerage fees, destination-country fees, or other international charges.

For international orders outside the U.S. and Canada, Honest PC may collect a temporary 10% International Customs/Duties Deposit at checkout. This deposit is not sales tax. It is collected to help cover possible customs duties, VAT/GST, import taxes, brokerage fees, destination-country fees, international paperwork, or extra shipping-related costs.

Honest PC may contact the customer before fulfillment if additional information, documents, payment, or confirmation is needed. Any unused deposit amount may be refunded or credited when final international fees are confirmed.

Packaging & Handling Policy

All shipped Honest PC orders include a mandatory Packaging & Handling Fee. This fee helps cover packing materials, handling, preparation, and shipment protection steps. This fee is separate from carrier shipping charges and separate from optional Shipping Protection.

How to Request a Return or Repair

To request a return or repair, email us at honestpcandtech@gmail.com with:

• Order number
• Description of the issue
• Photos or video evidence (if applicable)

Disclaimer

Honest PC is not responsible for:

• User-caused damage (drops, spills, tampering, overclocking, or improper installation of parts/software).
• Issues caused by third-party software, viruses, or operating system errors.
• Delays caused by shipping carriers.